Quality & Support Partners in quality coffee, always.
Quality coffee is a driver for your business in terms of traffic, revenue and customer loyalty. As Espressionals, we know that quality-based models are essential to the survival of hospitality venues. But we also understand the complexity of coffee and the many factors involved in bringing great coffee to the table.
Are you looking for ways to improve your coffee quality levels and maintain them on the long term? We offer Quality Support modules to both new and existing coffee businesses. Check out our modules below. These can be bought separately or as a package.
Efficiency & Hygiene
The foundation for serving quality coffee is a smart working space. Within a functional design we create routing and a barista workflow, tailored to your venue and with a strong focus on efficiency and hygiene. Besides design, we offer support in the choice of coffee equipment and cabinetry by drawing up an independent equipment proposal.
- Coffee bar Routing & Lay-out
- Barista workflow design
- Equipment proposal
Deliverable: Functional Design
Duration: 2-4 weeks
Optional: Functional kitchen design
Supplier Selection & Menu
We help you selecting a coffee supplier that suits your coffee concept and your customers. We partner with them to create a coffee menu consisting of a range of quality espressos, filter coffees and complementing hot/cold beverages.
- Coffee supplier selection
- Coffee menu & recipe development
Deliverable: Coffee menu
Duration: 4 weeks
- Menu engineering (Food & Drinks)
- Coffee & Food style guide
Coffee start-up Program
Start-up management & training
To ensure quality coffee from day one* we offer a 4 to 6 weeks programme of intensive on-the-floor management. The focus is on building a functioning team structure while training staff. During this programme, your team will be prepared to run independently, keeping coffee quality at a high level.
Deliverable: Independent coffee bar
Duration: 4-6 weeks
*This program is also available for existing coffee bars that need their quality standards refreshed.
SCA Certified or regular Barista Training
We offer (SCA certified) barista training for individuals or teams, from introductory to professional level. Our training sessions are professional yet personal, taught in small groups and always tailored to your needs. To guarantee the very best barista training we have partnered with our friends at Stooker Coffee Academy.
Coffee Quality Control
Quality support & control
We stay involved in your day-to-day coffee operations by organising quarterly quality checks. Our Espressionals perform mystery visits to your venue, reporting on product quality, service levels and customer experience. We will produce a quarterly report of constructive feedback and relevant market insights to help you stay on point.
A network of freelance baristas
Low on trained baristas? Let us make a few phone calls! We have a large network of highly skilled freelance baristas that are ready to jump on board when you need extra hands. This way, we provide you the time and focus necessary to find and train new people, while your coffee quality is secured.